Editorial Vendor Management Specialist

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Editorial Vendor Management Specialist plays a key role in supporting Editorial Excellence by monitoring and managing outsourced editorial services across Wiley’s journal portfolio. This role focuses on vendor partner performance management, reporting, feedback coordination, and communication to ensure the delivery of high-quality, competitive editorial services aligned with business expectations.

You will work closely with the Senior Manager, Vendor Management, Vendor Management Specialists, and cross-functional stakeholders to support vendor accountability, continuous improvement initiatives, process standardization, and effective change management across editorial operations.

How You Will Make an Impact

• Monitor and review weekly and monthly vendor partner performance, productivity, and quality reports to ensure accuracy, compliance, and continuous improvement
• Coordinate and manage the vendor partner feedback process, ensuring timely communication, RCA/CAPA responses, and tracking of trends and insights
• Analyze performance themes and share actionable insights with Vendor Management, Editorial Excellence, and Peer Review Performance (PRP) colleagues
• Support vendor improvement initiatives, training, and accreditation programs in collaboration with internal teams and vendor partners
• Maintain accurate data, trackers, and documentation related to journal assignments, vendor locations, editorial models, and peer review systems
• Manage and contribute to clear, consistent communications with vendor partners and internal stakeholders regarding expectations, initiatives, workflow changes, and policies
• Support and coordinate process and service change management, including updates to documentation and standard operating procedures
• Manage and support Purchase Order and invoice coordination, acting as a point of contact for vendor partner queries in collaboration with internal stakeholders
• Participate in regular vendor partner reviews, audits, and meetings (remote and onsite)
• Contribute to the continuous improvement and evolution of vendor management processes and tools

What We’re Looking For

• Bachelor’s or master’s degree required
• 1–2 years of experience in journal publishing and/or peer review processes within a publishing or vendor environment
• Experience working directly with vendor partners (preferred)
• Experience collaborating with global teams across multiple time zones and cultures (preferred)
• Familiarity with editorial systems, performance monitoring tools, and/or process improvement initiatives (preferred)
• Strong English written and verbal communication skills
• Proven ability to collaborate effectively across teams and with multiple stakeholders
• Comfortable holding vendor partners and stakeholders accountable to agreed standards and expectations
• Strong attention to detail, accuracy, and consistency in data and processes
• Strong organizational and time management skills
• Proficient in Microsoft Office, particularly Excel
• Ability to work autonomously within established procedures while managing multiple priorities

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. 

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. 

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. 

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

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